Frequently Asked Questions

Q: What if my pension check is not delivered, or is lost, stolen, or destroyed?

A: HMEPS will not take any action with respect to an undelivered check or a lost, stolen or destroyed check before the tenth (10th) day of the month after the check is issued. On or after the 10th day, if a participant notifies HMEPS that he/she has not received his/her check or that the check has been lost, stolen or destroyed, HMEPS will request a stop-payment order pursuant to this section. Replacement checks will be processed twice a month, under the following time frames:

(a) Undelivered check: If a participant calls between the 10th and 13th day of the month, a replacement check will be processed on the 15th day of the month, and mailed to the participant. If the participant calls after the 13th day of the month and before the 18th day (subject to holiday schedules), a replacement check will be processed at the month-end payroll, on or around the 20th day of the month, and mailed to the participant. If notification occurs after the 18th day of the month, the replacement check will be processed on the 15th of the following month.

(b) Lost, stolen or destroyed check: If a participant calls between the 10th and 13th day of the month, an affidavit will be mailed to the participant. The participant must complete, sign, and return the affidavit in order for HMEPS to initiate processing a replacement check. If HMEPS receives the affidavit by the 13th day of the month, a replacement check will be processed on the 15th day of the month, and mailed to the participant. If HMEPS receives the affidavit after the 13th day of the month and before the 18th day of the month, a replacement check will be processed at the month-end payroll, on or around the 20th day of the month, and mailed to the participant. If HMEPS receives the affidavit after the 18th day of the month, the replacement check will be processed on the 15th of the following month.

Q: When will my first directly deposited check be electronically deposited into my bank account?

A: The Direct Deposit network regulations require that a test of your transaction be made the first month you have Direct Deposit. Therefore, your first pension check will be a paper check mailed to your address of record. If the first month test works correctly, your second and subsequent checks will be deposited electronically. HMEPS must receive your Direct Deposit form before the 15th of a month in order for the process to begin that month. If HMEPS receives your Direct Deposit form after the 15th, the process will begin the next month.