Frequently Asked Questions

Q: Health insurance - how do I get more information?

A: HMEPS cannot answer questions related to health insurance. All questions related to health insurance should be directed to the City of Houston, Dept. of Human Resources - Benefits Division staff. They can answer all insurance-related questions for active and retired employees and survivors, process the open enrollments forms for the Group Medical, Dental and Life Insurance Plans and act as the liaison with the insurance providers for retirees and survivors.

City of Houston
Dept. of Human Resources – Benefits Division
611 Walker Street, the 4th Floor Annex
Houston, TX 77002

General Group Insurance Questions, ph: 713-837-9400 or 888-205-9266
Spectera DHMO or Indemnity Insurance, ph: 713-861-8721
HMO Blue Texas, customer service, ph: 866-757-6875
HMO Blue Texas, representatives in the City Benefits Office may be reached at ph: 713-837-9376, 713-837-9377 or 713-837-9448.
CompBenefits (dental insurance) member services (800) 633-1262 ext. 7803, FAX (770) 998-6871 or written requests to P.O. Box 769729, Roswell, GA 30076